Refund Policy

OA Labs plugins are downloadable software, unlocked with a licence key. Paid plugins come with a free trial, so you can make sure one works in your setup before you buy it. Please use it: it’s the best way to know.

Who you buy from

Our checkout is run by Dodo Payments, who are the merchant of record. They take the payment, handle sales tax and VAT, and issue your receipt, and every refund is paid through them. Their Buyer Terms apply alongside this policy.

Within 7 days

If a paid plugin isn’t right for you, ask for a refund within 7 days of buying it and you’ll get one. Email support@oa-labs.com from, or quoting, the address you bought with, and include your order ID if you have it (it’s on your receipt).

After 7 days

If a technical problem stops a plugin working, tell us and we’ll try to fix it first. If we can’t, we’ll consider a refund case by case for up to 30 days from your purchase. After 30 days a refund can’t be processed.

What happens when you’re refunded

• The money goes back to the payment method you used, through Dodo Payments. How long it takes to appear depends on your bank or card issuer.
• The licence key for that purchase stops working.
• Refunds can be refused where there is evidence of fraud or refund abuse.

Before a chargeback

Please talk to us first. Most problems are quicker to fix by email than through your bank, and Dodo Payments’ Buyer Terms ask that you contact them before raising a chargeback.

Free products

Free products, such as OA-Phosphor-1, are provided as is at no cost, so no payment and no refund apply.

Contact

To ask about a refund or report a problem: support@oa-labs.com.